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Baby White Noise Customer Service

About BabyWhiteNoise.com

BabyWhiteNoise.com is an audio development and production company studying white noise and its many applications and benefits to children and adults since 1985.

As audio specialists, we combine the science of both sound and relaxation technology with the art of white noise, to promote relaxation and sleep in both children and adults.

Our Baby White Noise sounds are not a sideline product or an afterthought. It's all we do. Our main and only objective is to provide our customers with the most effective and best baby white noise sounds available at an affordable price.

By the way, our CDs are packaged in earth-friendly recyclable cardboard jackets. It is environmentally irresponsible for us to use the outdated petroleum-intensive plastic CD jewel cases in a web-based retail environment. Thank you for joining us in our efforts to become more earth-friendly and better stewards of the earth we leave for our children.


MP3 Ordering & Download Instructions

Once you have ordered and paid for your MP3 download(s), upon approval of your credit card you will be given instructions on where to download the file(s). An email will also be sent to you with a link and instructions. (If you don't receive your notification email in a timely fashion, please be sure to check your spam filter/junk mail folder.)

Please note that you will have 3 days to download your files, so it is important that you (a) indicate a correct email address and (b) download your order before the expiration date.

Click here to learn additional MP3 download information.


CD Shipping Information (Quick 24-hour Ship-Out Service!)

For approved credit card transactions, we will normally ship your CDs out to you within 24 hours after the receipt of your Monday-Friday domestic order, unless there is a problem with your payment, in which case we will contact you to finalize the order.

Important Mailing Instructions
To ensure prompt delivery of your Baby White Noise CDs, the US Postal Service requires the recipient's full name and complete address, including suite or apartment number where applicable. Due to the large volume of orders we receive, we cannot be responsible for verifying shipping addresses. So please be sure to verify the accuracy and completeness of your shipping address; otherwise, any shipments returned to us by the US Postal Service for an insufficient or incorrect address will be re-sent to the correct address at your expense. So please help us get your order to your destination by double-checking the shipping address before finalizing your order.

First Class Mail Shipping & Handling
Your Baby White Noise® CDs will be sent to you via US Mail. Shipping and handling to addresses within the US (including Alaska, Hawaii and Puerto Rico) costs $3.38 for each CD.

International Mail Shipping & Handling
Yes, we ship virtually anywhere in the world! International shipping and handling, including Canada, costs $5.88 per CD.

If you do not select the appropriate shipping option for your address and country, we will automatically upgrade your order's shipping selection to the appropriate shipping option for your address and add the difference to your order. All addresses outside of the United States must be sent by International Mail.

Sales taxes will be charged where applicable.

Please allow 7 to 10 business days after ship date (we ship within 24 hours after receiving your Monday-Friday domestic order) for receipt of your shipment before inquiring about your order status. If, after that time, you don't receive your shipment, please contact us by e-mail with your name, order date and order number.


Payment Information

Credit Cards
We gladly accept payment by Visa, MasterCard, DiscoverCard and American Express.


Credit Card Security

For your security and privacy, all credit card numbers and other ordering information are encrypted when the order is placed. You can rest assured that we will keep your credit card information secure.


Risk-Free 100% Satisfaction 365 Day Guarantee and Return Policy

We are so confident that our Baby White Noise CDs and MP3s will be effective for both you and your baby that we offer a 365 Day Risk-Free 100% Satisfaction Guarantee.

Try our Baby White Noise for 365 days.  If you are not completely satisfied for any reason, simply contact us at returns@babywhitenoise.com and we will give you a "no questions asked" full refund. When you contact us for a refund, we will issue you a Return Authorization Number (RAN) for your CD(s), which will include shipping instructions.  To obtain a refund for MP3 purchases, you must notify us that you have deleted all MP3 files purchased from us, and destroyed all CDs burned using the MP3 file(s). Upon receipt of your BabyWhiteNoise.com CD(s) and/or notification that all MP3 file copies and burned CDs have been deleted/destroyed, we will immediately issue your refund.

A Full One Year Guarantee! Why do we offer such a guarantee? Because thousands of Moms, Dads, grandparents, aunts, uncles, baby caregivers and baby gift-givers all over the world use our special Baby White Noise sounds because they work!  We're proud to back up our track record of creating one of the best collections of white noise sounds made especially for newborn infants and babies with this 365 Day Risk-Free Guarantee.


Privacy Policy

At BabyWhiteNoise.com, we value your privacy. We will not distribute any information about you or your order to any third-party source without your permission. On occasion, we may contact you regarding announcements or offers from Baby White Noise and its sister companies.

Our site may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Cookies are used only to record session information, such as items you add to the shopping cart. We do not work with any ad servers.

Please don't hesitate to contact us if you have any questions or comments regarding our privacy policy.

Please Note:
The BabyWhiteNoise.com website is for educational and informational purposes only and should not be used to diagnose, treat, cure or prevent any disease or health problem, or serve as medical advice. It is not a substitute for professional care. Baby White Noise CDs are not medical devices. If you think your baby may have a health problem, please consult your health care provider.


Contact Us

We welcome your comments, feedback and suggestions. Please feel free to contact us as follows:

E-mail: sales@BabyWhiteNoise.com
  

Snail mail and phone:
BabyWhiteNoise.com
2897 N. Druid Hills Rd.
Suite 107
Atlanta, GA 30329